Customer Service and Terms of Business
Below you will find comprehensive information on out terms of business and product care.
Click on a heading to view more details
How do I place an order?
- You can place an order through our secure shopping cart. We accept Visa or MasterCard, or you can use PayPal.
- You can also place an order over the phone by calling us at 925-361-8850.
How long does it take to receive an order?
- All of our jewelry is hand made by designer June Sablan. Since each design is made to order, most of our items ship within 5-7 business days.
- In some instances shipping may take as long as 10-21 days. If this is the case, we will email you so you know when to expect your order.
Do I have to pay sales tax?
- All orders shipped to a California address will be charged 9.25% sales tax. Orders shipped outside the United States are not subject to sales tax.
How do you ship orders?
- Most items ship within 5-7 business days after the order is placed. Custom orders may take longer and you will be notified how long it will take for your order to be shipped via email.
- We ship all orders through the United States Post Office, and insurance is available upon customer request.
- Shipping options include Priority Mail (2-3 day delivery) and Express Mail (overnight).
Do you ship to Hawaii, Alaska, Canada and International Destinations?
- Shipping to international destinations is via Global Priority Mail. Time in transit depends on country location but generally averages five to ten days.
- Jewelry items are shipped securely. Each jewelry item(s) comes in a beautiful organza bag and wrapped in tissue paper safely for shipping.
- We offer gift boxes for a fee of $1.00 for convenient gift giving.
- If you are not completely satisfied with your jewelry purchase, you can return your jewelry back for a full refund or exchange within 14 days of purchase.
- Custom orders or sale items are final sale and cannot be returned. Shipping and handling charges are non-refundable. Simply email us to request a return or exchange.
- All merchandise being returned must be accompanied with a copy of the original invoice and must be in the same condition as it was originally shipped to you.
- Please send the merchandise back to us via insured mail to the address:
- June Sablan Designs
12922 Hawkins Drive
San Ramon, CA 94583
- June Sablan Designs
- Please note that all credit card refunds will be placed on the card used for the original purchase.
- Allow 10-14 days for credit to be processed. Please allow 1-2 billing cycles for your credit to appear on your statement.
- We’re sorry, but there is no refund on Shipping/Handling on returned merchandise.
If you have any questions, please feel free to contact us
- If you received a damaged product or need repair, we are happy to repair or replace your item within 14 days.
- Just simply email us regarding any repair question.
- Repairs outside of 14 days from your order are subject to availability of materials/type of materials and degree of repair.
- Please email us with your concern and we will quote you whether there is a repair fee.
- Please allow 1-3 weeks for any repairs.
- Since June Sablan Designs jewelry is made of sterling silver, Rhodium (tarnish free silver), gold-fill (14k gold over base metal), or vermeil (24k gold over silver). I highly recommend storage of your jewelry in the zip lock bag to prevent tarnishing. You may also include an anti-tarnish strip in the bag.
- To clean your items, use a soft silver polishing cloth to gently bring back shine – do not clean pearls or gemstones in liquid or expose to chemicals.
If your questions is not answered please Contact Us