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Customer Service and Terms of Business

Customer Service and Terms of Business

Below you will find comprehensive information on out terms of business and  product care.
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ORDERING

How do I place an order?

  • You can place an order through our secure shopping cart. We accept Visa or MasterCard, or you can use PayPal.
  • You can also place an order over the phone by calling us at 925-361-8850.

How long does it take to receive an order?

  • All of our jewelry is hand made by designer June Sablan. Since each design is made to order, most of our items ship within 5-7 business days.
  • In some instances shipping may take as long as 10-21 days. If this is the case, we will email you so you know when to expect your order.

Do I have to pay sales tax?

  • All orders shipped to a California address will be charged 9.25% sales tax. Orders shipped outside the United States are not subject to sales tax.

SHIPPING

How do you ship orders?

  • Most items ship within 5-7 business days after the order is placed. Custom orders may take longer and you will be notified how long it will take for your order to be shipped via email.
  • We ship all orders through the United States Post Office, and insurance is available upon customer request.
    • Shipping options include Priority Mail (2-3 day delivery) and Express Mail (overnight).

Do you ship to Hawaii, Alaska, Canada and International Destinations?

  • Shipping to international destinations is via Global Priority Mail. Time in transit depends on country location but generally averages five to ten days.

PACKAGING

  • Jewelry items are shipped securely. Each jewelry item(s) comes in a beautiful organza bag and wrapped in tissue paper safely for shipping.
  • We offer gift boxes for a fee of $1.00 for convenient gift giving.

RETURNS & EXCHANGES

  • If you are not completely satisfied with your jewelry purchase, you can return your jewelry back for a full refund or exchange within 14 days of purchase.
  • Custom orders or sale items are final sale and cannot be returned. Shipping and handling charges are non-refundable. Simply email us to request a return or exchange.
  • All merchandise being returned must be accompanied with a copy of the original invoice and must be in the same condition as it was originally shipped to you.
  • Please send the merchandise back to us via insured mail to the address:
    • June Sablan Designs
      Attn: Returns
      12922 Hawkins Drive
      San Ramon, CA 94583
  • Please note that all credit card refunds will be placed on the card used for the original purchase.
  • Allow 10-14 days for credit to be processed. Please allow 1-2 billing cycles for your credit to appear on your statement.
  • We’re sorry, but there is no refund on Shipping/Handling on returned merchandise.

If you have any questions, please feel free to contact us

REPAIRS

  • If you received a damaged product or need repair, we are happy to repair or replace your item within 14 days.
  • Just simply email us regarding any repair question.
  • Repairs outside of 14 days from your order are subject to availability of materials/type of materials and degree of repair.
  • Please email us with your concern and we will quote you whether there is a repair fee.
  • Please allow 1-3 weeks for any repairs.

CARE & CLEANING

  • Since June Sablan Designs jewelry is made of sterling silver, Rhodium (tarnish free silver), gold-fill (14k gold over base metal), or vermeil (24k gold over silver). I highly recommend storage of your jewelry in the zip lock bag to prevent tarnishing. You may also include an anti-tarnish strip in the bag.
  • To clean your items, use a soft silver polishing cloth to gently bring back shine  – do not clean pearls or gemstones in liquid or expose to chemicals.

If your questions is not answered please  Contact Us